FAQ´s User

How do I create an account?

 For the Website

delivery basics Once you are on www.deliverybasics.com click “Sign In” on the top right corner and you'll be taken to the Sign In page. Click on "Sign up" next to Don't have an account? and complete the required fields.

delivery basics Clicking on this will bring you to a new page. You will be prompted to enter your Name, first and last, date of birth, Referral Code, your email address, and a password you would like to use to access your account.

 For IOS

delivery basics Once you download tha App click on the button “Create Account” and complete de required fields.

delivery basics It will send you to a new screen - follow the tab on the right that says “Create Account”.

delivery basics It will prompt you to add: Name, first and last, date of birth, Referral Code, your email address, and a password you would like to use to access your account.

 For Android

delivery basicsOnce you download the App click on the button “Create Account” and complete the request fields.

delivery basics It will send you to a new screen - follow the tab on the right that says “Create Account”.

delivery basics It will prompt you to add: Name, first and last, date of birth, Referral Code, your email address, and a password you would like to use to access your account.

I’ve created an account, now what?

delivery basicsGo to Settings and complete your Profile, Payment Methods and Address location book.

How and where do I add delivery instructions?

delivery basicsAt check out under Delivery Instructions.

What Payment Methods can I use?

delivery basicsBank Card and all major Credit Cards.

How do I get a copy of my receipt?

delivery basicsIn Settings under Order History.

What makes Delivery Basics different?

delivery basics We have about a dozen different kinds of businesses on our platform.

delivery basicsWe charge our merchants NO Commissions so they keep the same prices online as in their stores.

delivery basicsOur Users pay No Memberships, No Service or Credit Card fees, just a single $1.99 pickup fee or $4.99 & up delivery fee, depending upon the delivery distance.

What are Delivery Basics operating hours?

delivery basics Every Store in our Platform sets their own operating hours. Click on “Delivery times and Store Info” under the Store name.

How do I redeem a Promo Code?

delivery basics On the Home Page click on the coupon icon next to your name and enter your code and validate.

How can I refer friends and family to DB?

delivery basics Sharing the DB App is very easy and simple. Just click on the Share button and you will be able to share with all your phone contacts by email, text and through social media.

What if one of my nearby stores is not on Delivery Basics?

delivery basics If your regular bakery, grocery store, florist, etc are not on our platform you can send us their name and location through the Help option in Settings and we’ll invite them to join Delivery Basics for FREE.

Who will deliver my order?

delivery basics All Pickup and Delivery orders are prepared and delivered by our Merchants.

Can I contact the Merchant directly?

delivery basics Yes, once you’ve placed your order you can call or chat directly with the Merchant and vice versa.

What if an Item of my order is out of stock?

delivery basics The Merchant will reply on the App for you to choose a new Item or remove it from your Order.

Can I order Pickup or Delivery for the next day?

delivery basics Yes, Choose your time and date at checkout.

Can I place and order for somebody else?

delivery basics Yes, Just add their address in Settings under your Addresses.

How can I contact Delivery Basics?

delivery basics You can send us a message through Help in Settings or email us usersupport@deliverybasics.com